Return Policy
Introduction
At Active Dry Wear Shop, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help. This Return Policy explains how you can return or exchange products purchased from our website, activedrywear.com.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Proof of purchase is required for all returns and exchanges.
Non-Returnable Items
- Gift cards
- Items marked as final sale
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Return Process
- Initiate a Return: To start a return, please contact our customer service team at JIAMINGINTER@outlook.com with your order number and reason for the return.
- Receive Return Instructions: Our customer service team will provide you with return instructions, including the return shipping address.
- Package Your Return: Securely package the items you wish to return. Include a copy of your proof of purchase and the reason for the return.
- Ship the Return: Send the package to the provided return address. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
Refunds
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original method of payment.
- If your return is approved but you do not receive your refund within 10 business days, please contact your bank or credit card company. Processing times may vary.
Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team at JIAMINGINTER@outlook.com. We will provide you with instructions for exchanging your item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at JIAMINGINTER@outlook.com with your order number and a description of the issue. We will work with you to resolve the issue promptly.
Return Shipping Costs
- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- For all other returns, you will be responsible for paying the return shipping costs.
Contact Information
If you have any questions or need assistance with your return, please contact our customer service team at JIAMINGINTER@outlook.com. We are here to help!
